LEARNING UNIT 1: SHOP FLOOR COMMUNICATION AND FEEDBACK

In the context of the manufacturing industry, effective communication is a critical factor for ensuring safety, quality, and operational continuity.

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In the context of the manufacturing industry, effective communication is a critical factor for ensuring safety, quality, and operational continuity. This learning unit is designed to develop fundamental communication and interpersonal skills, with a particular focus on feedback management and interactions in complex situations. Through a practical and real-world oriented approach, participants will acquire useful tools to improve clarity, reduce errors, and foster effective collaboration across different departments and organizational levels, contributing to the continuous improvement of individual and team performance.

LEARNING UNIT 1: SHOP FLOOR COMMUNICATION AND FEEDBACK

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INTRODUCTION OF THE LEARNING UNIT
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LEARNING UNIT OUTLINE
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SECTION 1: Communication and feedback in the Manufacturing Industry

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SECTION OVERVIEW
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LEARNING OUTCOMES
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LESSON 1: Fundamentals of effective communication in production contexts
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LESSON 2: Listening, assertiveness, and communication barriers
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LESSON 3: Case study
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Summary
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ASSESSMENT
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REFERENCES AND ADDITIONAL RESOURCES
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SECTION 2: Feedback, emotions and stress management in operational communication

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SECTION OVERVIEW
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LEARNING OUTCOMES
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LESSON 1: Effective feedback in production contexts
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LESSON 2: DESC Model and Management of Emotions and Stress
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LESSON 3: Case study
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SUMMARY
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ASSESSMENT
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REFERENCES AND ADDITIONAL RESOURCES
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SECTION 3: Managing complex conversations, team communication and developing communicative autonomy

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SECTION OVERVIEW
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LEARNING OUTCOMES
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LESSON 1: Difficult conversations and conflict management
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LESSON 2: Team communication and digital tools
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LESSON 3: Case study
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SUMMARY
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ASSESSMENT
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REFERENCES AND ADDITIONAL RESOURCES
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